I get a weekly news letter from The Michael Masterson Journal.
Some of the articles are inspiring and worth reading like the present one given below.
It is part of an article and gives the important gist.
Treating people well and fairly works for 95% of those you come in contact with. As for the other 5% - well, there's not much you can do except try to avoid them in the first place.
So before you go into business with anyone (an employee, a colleague, a vendor - anyone), get to know him on a personal basis. Meet him. Ask questions. Ask for references. Check them. If you feel at all concerned that you might be dealing with one of the rotten few, take a pass.
Over the years, I've become a better businessman because I've been influenced by people of good character who were kind enough to give me lots of good advice. Among the things I've learned, I recommend the following "commandments" to you:
The Ten Commandments of Doing "Good" in Business
1. The customer is always right. Even when he is wrong.
2. Don't promise what you know you can't deliver.
3. Honor your verbal contracts with the same seriousness as you honor written agreements.
4. When negotiating, always aim for a deal that is as good for your partner as it is for you.
5. If a deal turns out badly for your partner but stays good for you, change it to be fair to him.
6. Always pay your employees as much as or more than they are worth - or, if that is impossible, as much as you can afford to pay them, with the promise of making it up to them later.
7. Share your business wisdom with everyone, including your competitors.
8. Never engage in gossip. Speak as if the person you are speaking about will find out what you are saying. (Because he will.)
9. Never take advantage of your vendors simply because you can. Your goal should be to compensate them fairly, even if it means paying them more than the market demands.
10. Never engage in recriminations and try to avoid litigation. In the long run, it is better to be the screwee rather than the screwer.
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